Technical Support

Find answers to common questions or contact our support team

Frequently Asked Questions

Download the MomoVPN app from the App Store (iOS) or Google Play (Android). Create an account, choose a subscription plan, and connect with one tap. For manual setup instructions, check our detailed guides in the app.

VPN encryption and routing through remote servers can reduce speed. Try connecting to a server closer to your location, or use our speed optimization features in the app settings.

Yes! Your subscription allows simultaneous connections on up to 5 devices. You can use MomoVPN on your phone, tablet, computer, and other devices at the same time.

We recommend using our default 'Auto' setting, which automatically selects the best protocol for your connection. For specific needs: WireGuard for speed, OpenVPN for compatibility.

Some websites block VPN traffic. Try connecting to a different server location, or contact our support team for recommendations on the best servers for specific services.

You can cancel your subscription anytime in your account settings. For App Store or Google Play subscriptions, cancel through your device's subscription management settings.

Yes! We use military-grade AES-256 encryption, maintain a strict no-logs policy, and regularly undergo security audits. Your browsing activity and real IP address are never recorded.

First, check your internet connection. Try switching server locations or VPN protocols. Restart the app or your device. If issues persist, contact our 24/7 support team.

Contact Support

Can't find what you're looking for? Our support team is here to help 24/7.

Email Support

General inquiries and technical support

app@momovpn.com

Usually within 24 hours

Live Chat

Instant help through our website

Available 24/7 on our website

Real-time assistance

Telegram Support

Quick support via Telegram

@momovpnbot

Usually within 2 hours

Common Issues

Connection Problems

  • Check your internet connection
  • Try a different server location
  • Switch VPN protocols (WireGuard/OpenVPN)
  • Restart the VPN app
  • Restart your device
  • Check firewall settings

Slow Speed

  • Connect to a server closer to your location
  • Try a different VPN protocol
  • Close unnecessary apps
  • Use a wired connection instead of Wi-Fi
  • Check if your ISP is throttling VPN traffic

App Issues

  • Update to the latest app version
  • Clear app cache and data
  • Reinstall the app
  • Check device compatibility
  • Ensure sufficient storage space
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